Refund & Cancellation Policy
We are committed to delivering every engagement exactly as scoped. Where we are unable to, this page sets out how a refund is requested, how it is assessed, and the circumstances in which one is not issued.
4.9/5 average client rating · 500+ engagements delivered
Last updated: 1 August 2026
Our commitment
At Vyapari Solutions, we are committed to delivering our services exactly as promised. Every engagement is quoted at a fixed fee against a written scope agreed before work begins. If, for any reason, we are unable to fulfil the commitments in that scope, we offer a Money Back Guarantee.
How to request a refund
If you wish to request a refund, please write to us at info@vyaparisolutions.com with your engagement reference and the details of your grievance. Our Refund Department will review your request promptly.
Refund process
Once your request is received, our team will investigate the matter against the agreed scope of work and the deliverables issued to date. If it is found that Vyapari Solutions did not deliver the services as promised, we will process your refund.
Refunds will be credited within 7–10 working days of the approved request. We value your trust and strive to ensure your experience with Vyapari Solutions is always satisfactory.
Certification decisions are not ours to make
Accreditation rules require independence between the consultant and the certifying body. We prepare you, run the internal audit and coordinate the process; the certificate itself is issued by an independent accredited certification body or licensed CPA firm.
No refund shall be issued where we have delivered the agreed readiness work and the certification body raises nonconformities, defers its decision, or delays the audit. The same applies to a regulator, acquiring bank or enterprise customer reaching a decision we do not control.
Certification body and third-party fees
Certification body fees, accredited audit day charges, licensed CPA firm fees, testing tool licences, statutory charges and any other sums payable to a third party are billed by that party and are non-refundable once incurred. No such fee is deducted from a refund until proof of payment is provided to you.
Administrative charges
We may deduct administrative and processing charges of not less than Rs. 300 (Three Hundred Rupees only) where we are unable to proceed with an engagement due to:
- Non-provision of the evidence, documents or system access listed in the agreed evidence request
- Non-availability of the process owners or technical contacts required for interviews, walkthroughs or testing
- Any other non-cooperation or circumstance on your side that prevents us from carrying out the scoped work
Where a refund is not issued
No refund shall be issued for deliverables already issued and accepted — for example a completed gap assessment report, a documented management system, an internal audit report or a penetration test report, each of which retains its value to you whether or not the engagement continues.
No refund shall be issued if you have already availed any complimentary service attached to the paid engagement, such as a training session, an awareness workshop or an advisory retainer month.
No refund will be possible at any stage for subscription or retainer-based services, such as managed compliance retainers, surveillance support or fractional CISO and DPO advisory, even where the period is partially delivered.
Under any circumstances, the maximum refund amount cannot exceed the amount paid by the customer.
Contact us
Questions about this page can be sent to info@vyaparisolutions.com or Vyapari Solutions, First Floor, A-90, Sector 4, Noida, Uttar Pradesh 201301.